All UK orders are sent via Royal Mail Signed For. UK delivery costs £5.95 and delivery time is approximately 3-5 working days. We endeavour to send to the rest of the world, and the cost of delivery will depend on the destination and be calculated upon checkout. If you would like help with delivery, please email

returns & exchanges

To return an item, please email with "Returns Request" in the subject title within 14 days of delivery. Items must be returned in an unused condition. To exchange an item, please email within 14 days of delivery with "Exchange Request" in the subject title . We regret that we are unable to cover any postage costs of items returned for a refund/exchange.

distance selling legislation

Under applicable distance selling legislation or under statutory consumer protection laws of your country of residence to the extent applicable, you may have a right to cancel orders for certain items purchased from Lou Dungate within a statutory cooling-off period. For orders placed on, there is a cooling-off period of 14 days from the day after the date on which the item in question was received.

To cancel your order, please email as soon as possible after placing your order.